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Privacy Policy
DivideZero Labs LLC

Last Updated: 16-09-2026

This Privacy Policy describes how DivideZero Labs LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses and protects personal information when you visit our website at https://dividezerolabs.com (the “Site”), contact us, schedule a consultation, or engage our AI-related services (including AI machine employees / virtual teams, custom AI development, automation solutions, private AI systems, natural language processing, data-driven insights and related consulting services) (collectively, the “Services”).

By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site or Services.

This Policy is intended for business users (B2B). If you are an individual acting in a personal capacity, additional rights may apply under applicable privacy laws.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

  • Contact and business details (name, email address, phone number, company name, job title, postal address)
  • Information submitted through contact forms, consultation booking forms, email (info@dividezerolabs.com), or other communications
  • Project-related information, business requirements, and any data or content you choose to share for the purpose of receiving proposals or Services
  • Billing and payment information (when you engage paid Services)

B. Information Collected Automatically

  • Technical and usage data such as IP address, browser type and version, device type, operating system, referring/exit pages, pages viewed, time spent on pages, and clickstream data
  • Cookies, pixels and similar tracking technologies (see Section 6)
  • Log files and analytics data about how the Site is used

C. Information from Third Parties

  • Publicly available business information or information from service providers (e.g., analytics providers, email service providers or payment processors) when relevant to providing the Services

We do not intentionally collect sensitive personal information (such as health data, biometric data or government identifiers) unless you voluntarily provide it in the context of a project and we have a lawful basis to process it.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to enquiries, provide consultations and deliver the Services
  • To operate, maintain and improve the Site and Services
  • To communicate with you about our Services, proposals, updates and (with consent where required) marketing communications
  • To process payments and manage client relationships
  • To analyse Site usage and improve user experience
  • To detect, prevent and address technical issues, security threats or fraud
  • To comply with legal obligations and enforce our Terms of Service
  • For internal research and development related to our AI solutions (using aggregated or anonymised data where possible)

We process personal information only when we have a valid legal basis, which may include:

  • Performance of a contract or steps prior to entering a contract
  • Legitimate interests (e.g., improving our Services, securing our systems, marketing to business contacts)
  • Consent (where required)
  • Compliance with legal obligations

3. AI-Specific Processing and Private AI Systems

Our Services often involve private or client-controlled AI systems. When you engage us for custom AI development or AI machine employees:

  • Client-provided data remains under your control to the extent specified in the applicable Statement of Work or agreement.
  • We process Client Materials solely as necessary to deliver the agreed Services.
  • We do not use your confidential business data to train general-purpose models for other clients unless explicitly agreed in writing.
  • AI-generated outputs are produced based on the data and instructions you provide; you remain responsible for reviewing those outputs.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us (e.g., hosting providers, email platforms, analytics services, payment processors). These parties are contractually obligated to protect the information and use it only for the services they provide to us.
  • Business Transfers: In connection with a merger, acquisition, reorganisation or sale of assets.
  • Legal Requirements: When required by law, subpoena, court order or governmental request, or to protect our rights, property or safety, or that of others.
  • With Your Consent or Direction: When you instruct us to share information with a third party.

5. International Data Transfers

We may process and store information in the United States and other countries. If you are located in Australia, the European Economic Area, United Kingdom or another region with data protection laws, your information may be transferred to countries that may not provide the same level of protection. In such cases we use appropriate safeguards (such as standard contractual clauses or other approved mechanisms) where required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core Site functionality
  • Understand how visitors use the Site (analytics)
  • Remember preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. We may use third-party analytics tools (such as Google Analytics) that set their own cookies.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including providing Services, complying with legal obligations, resolving disputes and enforcing agreements. Retention periods vary depending on the nature of the information and the engagement. When no longer needed, we securely delete or anonymise the data.

8. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. These measures include access controls, encryption in transit where appropriate, and secure development practices. However, no method of transmission or storage is 100% secure. You acknowledge residual risks inherent in electronic communications and AI systems.

9. Your Rights and Choices

Depending on your location and applicable law (including the Australian Privacy Act 1988 and Australian Privacy Principles, GDPR, CCPA/CPRA or other laws), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Data portability
  • Opt out of marketing communications (you can unsubscribe via the link in emails or by contacting us)
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@dividezerolabs.com. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

Business contact information used for legitimate business communications is generally retained and used in accordance with legitimate interests and applicable direct marketing rules.

10. Children’s Privacy

The Site and Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. Material changes will be posted on the Site. Continued use of the Site or Services after changes become effective constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

DivideZero Labs LLC
Email: info@dividezerolabs.com
Website: https://dividezerolabs.com

For privacy-related requests, please include “Privacy Request” in the subject line to help us respond efficiently.